The latest business
phone systems support VoIP telephony which offers a number of benefits
over traditional phone systems. VoIP solutions are inherently flexible
and scalable, translating into opportunities for significant operational
benefits and efficiencies – as well as potential cost-savings
in the long term.
As VoIP calls
are in effect data, many systems facilitate integration with other
applications, as well as allowing organisations to benefit from
For example, VoIP
systems can incorporate sophisticated call routing, call handling
and reporting functionality. And as VoIP data can be integrated
with other data sources, relevant information (such as customer
records) can be made instantly available to those on a given call.
VoIP enables truly
seamless remote working for organisations working across multiple
locations, or for those seeking to support home working initiatives.
In terms of implementation, as VoIP works over the data network,
infrastructure can be simplified, as separate cabling is not required.
IT WLR can advise your business on all such possibilities, ensuring
that you select the solution that is right for you.