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Our program is available to those who have their own billing for their customers, as well as those who prefer their billing to be carried out by us on their behalf.

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Sign in to the Service Provider Gateway (SPG) to manage all of your services.

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Tel:

+30 211 8 50 51 52

Fax:

+30 211 8 50 51 53

OVERVIEW

CONSULTANCY

VOICE & DATA

IT SUPPORT

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Infrastructure Support & Maintenance

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Full Support

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Complementary Support

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User Support & Training

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Back-up & Business Recovery

MANAGED SERVICES

Full Support Service

IT WLR user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support via our industry acclaimed support tools. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client's needs.

“Our primary goal is not supporting technology, it is supporting people. Using technology to make their business lives easier and more productive.”
(Joseph, IT WLR Senior Technology Consultant)

Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim to offer flexibility.

We tailor individual support agreements to suit individual clients and their organisational requirements.

Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user's machines. Again, others may not need this facility.

All IT WLR engineers are trained to communicate effectively with individuals at all levels of technical understanding. And engineers also help to identify individuals who may need IT-related training that would improve their individual effectiveness and productivity.

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