Full Support Service
IT WLR user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support via our industry
acclaimed support tools. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as
need be, depending upon the client's needs.
“Our primary goal is not supporting technology, it is supporting people. Using technology to make their business lives
easier and more productive.”
(Joseph, IT WLR Senior Technology Consultant)
Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary
according to demand and usage. Overall, we aim to offer flexibility.
We tailor individual support agreements to suit individual clients and their organisational requirements.
Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user's machines. Again, others
may not need this facility.
All IT WLR engineers are trained to communicate effectively with individuals at all levels of technical understanding. And engineers also
help to identify individuals who may need IT-related training that would improve their individual effectiveness and productivity.