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Our program is available to those who have their own billing for their customers, as well as those who prefer their billing to be carried out by us on their behalf.

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Sign in to the Service Provider Gateway (SPG) to manage all of your services.

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Tel:

+30 211 8 50 51 52

Fax:

+30 211 8 50 51 53

OVERVIEW

CONSULTANCY

VOICE & DATA

IT SUPPORT

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Infrastructure Support & Maintenance

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Full Support

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Complementary Support

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User Support & Training

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Back-up & Business Recovery

MANAGED SERVICES

Full Support Service

Above all, we recognise that supporting people is as important as supporting technology. We believe passionately in the importance of quality people, delivering a human-to-human service:

  • All calls are answered by qualified Service Desk engineers. We do not employ “call-loggers” whose only job is to take a message
  • We resolve 75% of problems in 30 minutes or less
  • Our Client Management System puts critical client information at the fingertips of every engineer answering a call or dealing with a client problem
  • We have systems in place that ensure that the right engineer is allocated to the task in question
  • Our extranet offers clients proactive updates and real time tracking of live support issues
  • Engineers can be scheduled to the client’s convenience not the other way round
  • Clients are given the option to feedback personally on all interactions, and this feedback directly impacts on engineers' monthly pay
  • We help to identify user training requirements for our clients, increasing productivity and helping to minimise on-going support costs
  • The IT WLR platform delivers comprehensive user-friendly reports for clients wishing to analyse their IT and support needs and our performance

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