Infrastructure Support & Maintenance

Our program is available to those who have their own billing for their customers, as well as those who prefer their billing to be carried out by us on their behalf.

Tel:

+30 211 8 50 51 52

Fax:

+30 211 8 50 51 53

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Infrastructure Support & Maintenance

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Full Support

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Complementary Support

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User Support & Training

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Back-up & Business Recovery

MANAGED SERVICES

Infrastructure Support and Maintenance

We offer a combination of pre-emptive monitoring, reactive monitoring and rapid problem resolution, via a range of support applications incorporated within the IT WLR platform.

“Our proprietary server monitoring application allows us to predict and prevent many network problems before they impact on individual users”
(Theo, IT WLR Information Systems Engineer)

In terms of proactive monitoring: our proprietary server monitoring application allows us to predict and prevent many network problems before they impact on individual users. For reactive monitoring we use a market-leading monitoring tool, which alerts us the moment any core infrastructure element becomes unavailable.

Rapid problem resolution is enhanced by our proprietary and award-winning remote diagnostic tool which can identify the source of a specific problem exceptionally rapidly and accurately. Together these tools ensure that we can move from diagnosis to resolution as quickly as possible.

IT WLR has the experience and the expertise to deal with problems as they arise, whether in the core server architecture, or elsewhere within the client network including firewalls, switches and hubs.

Outside of the network, IT WLR supports and manages connectivity, security and remote access needs and issues. Our infrastructure support and maintenance service does precisely what it says on the tin: minimising infrastructure downtime, and increasing productivity within your business.