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Taking full IT responsibility if needed be
    
All our relationships with our clients are built on three core tenets: accountability, honesty and professionalism. We pride ourselves on our open, transparent business
systems and actively seek client feedback. Here is how:
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Focus on feedback We are always interested in what you think. You can provide optional feedback on every piece of work completed by any member of staff. This
feedback directly affects engineer's bonuses
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Complete accountability Your problem is our problem. You can escalate any issue at any time, all the way to the CEO – even if it's a problem with your shift
button sticking. Customers want control, and we endeavour to provide it
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Regular reviews We want to keep getting better. Every six months we survey every client to ensure a high level of satisfaction with our services and to seek ideas
to help us continually improve
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Total transparency Our on-line portal provides real-time information about how efficiently we are supporting you. You can see how quickly our service desk answers
your phone calls, how long work takes to complete, the cost of particular services, and you can even determine which aspects of your infrastructure are costing more to support
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Detailed invoicing In our experience, clients are much happier when they know what they are paying for. Our invoices list every piece of work completed, how long it
took, who did it and when. Further interactive financial reports are also available within our portal. This helps demonstrate the return-on-investment of using our services
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